Baehrs Solicitors Abchurch Chambers 24 St. Peter's Road Bournemouth Dorset BH1 2LN Tel: 01202 292075 Fax: 01202 295454 litigation@baehrs.co.uk home / about us / client care charter Client care charter We pride ourselves on the standard of service and legal advice we give to all our clients. We want to make sure that our service meets your expectations. Our commitment to you. We will agree with you in advance the level of service you need. We will represent your interests with determination and enthusiasm. We will keep your business strictly confidential. We will discuss with you what you hope to achieve and agree with you in writing what would be a realistic result. We will give you clear legal advice that you can understand. We will make sure you understand the risks involved in following your instructions. We will let you know if you qualify for Public Funding and how this will affect you. However we do not undertake publicly funded work. We will only charge what we have agreed with you in writing in advance. If we cannot fix a fee, we will agree the basis of our charges with you and give you an idea of the total cost. If we cannot give you an idea of the total cost, we will give you a general forecast with a possible range of costs, or explain why a forecast is not possible but indicate costs for each stage of the matter; or agree a cost limit and review date. We will give you a written update of costs at least every four months. (This will include money we have paid to others for you.) We will keep you up to date with our progress. If there is no action for more than 2 months, we will explain to you when you are likely to hear from us next. We will deal with your questions quickly. We will return your phone calls on the same day or explain why this is not possible. We will reply to your letters within 2 working days. (If we need to provide a detailed reply, we will acknowledge your letter within 2 working days and let you know when you can expect our full reply.) We will carefully consider all your comments about our service.  If you feel you are not receiving the service you hoped for, please tell us immediately.  Your suggestions can help us to improve the service we give all our clients. >> find out how you can help us >> contact us Baehrs Solicitors are regulated by the Solicitors Regulation Authority